SESLOC offers 5 convenient ways to access the support you need to bank on your own terms:
1. Live Chat
Live Chat offers real-time assistance during our Contact Center hours: Monday through Friday, from 9:00 a.m. to 6:00 p.m (PST), and on Saturdays from 9:00 to 1:00 p.m (closed on holidays). Live Chat is great if you need quick answers for questions about your accounts, products, or services. Plus, our staff can help guide you online with the CoBrowsing feature. Simply give us permission and we’ll be able to view sesloc.org from your perspective. We’ll guide you as you browse our website, fill out forms or loan applications.
Ready to chat? On any SESLOC.org page, you’ll notice a “Let’s Chat” button on the right side of the screen. Please note that the Live Chat bubble will not be visible if all representatives are currently busy helping other SESLOC members, or if Live Chat is closed. You can also initiate a chat session from within Online Banking by selecting the speech bubble icon in the Main Menu bar.
2. Secure Message Center
Log into SESLOC Online Banking, select the Secure Message Center envelope icon in the Main Menu bar. When you get a response, you’ll receive a notification email to your address on file, as well as see an “inbox notification” bubble over the Secure Message icon in the Online Banking menu.
3. Phone
The SESLOC Contact Center is available to assist with any issue over the phone, and is especially helpful for complex or urgent matters. Call (805) 543-1816 Monday through Friday, 8:00 a.m. to 6:00 p.m. (PST), and Saturdays from 9:00 a.m. to 1:00 p.m.
4. Appointment Booking
Save time at the branch or schedule a phone call by booking an appointment. Simply enter in your topic of discussion, select your preferred branch or request a phone call, and select your preferred time. You can edit or cancel your appointment by clicking the link in your confirmation email.
5. Online Forms & Applications
You can apply online for a loan or new account, as well as access account maintenance forms (such as travel notification or credit card balance transfer forms) 24/7.
