SESLOC has once again been recognized as a leading credit union that consistently provides an exceptional member service by MemberXP, a member experience solution from CU Solutions Group.
The coveted Best of the Best award is given to credit unions that have consistently provided exceptional member service, as reported by their own members. Only the highest-performing credit unions utilizing the MemberXP platform are given this honor and the Best of the Best award is independently granted by MemberXP based on specific and rigorous criteria. This year, SESLOC is honored to receive the award for Most Appreciative Staff. SESLOC received the Best Loan Experience award in 2022 and Best Transaction Experience in 2021.
“SESLOC is proud to have been recognized for our wonderful frontline staff in the area of Most Appreciative Staff,” says Vincent Delgado, Education Outreach Manager. “SESLOC prides itself on doing right by our members and providing best in class service and being recognized for member appreciation speaks to those core principals.”
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels, then deliver that data on an intuitive dashboard. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
