While SESLOC always aims to provide exceptional service, I need to acknowledge that we fell short with a key part of our Online Banking conversion in February with respect to the Bill Payment functionality. The Bill Payment module is a third-party subset of the Online Banking conversion, and in short, what was demonstrated and contracted by that vendor to our team in late 2021 was not what was presented at the time of the conversion. We were hoping that they would make timely adjustments to provide what we had seen and expected, but after a window of waiting, realized we needed to shift courses. We truly regret the inconvenience this has caused for our active Bill Pay users.
Restoring Bill Pay back to its previous functionality has been the #1 project focus for SESLOC, which includes the potential of returning to the previous system. We are close to finalizing the solution and will make an announcement in the coming days when we have a firm agreement.
However, this change is another major conversion and is not something that can be done in weeks but will need several months. In the interim, the current vendor is working cooperatively with us to ensure online bill payments continue, and we are hopeful that additional revisions will make the process with them a little smoother and with few clicks per payment.
We appreciate your patience. Please know that we are giving this daily priority. Future email notices and messages in Online banking will give regular updates as the new conversion unfolds.
In other news, we are happy to announce the addition of a full-service, deposit-taking ATM machine that is now open for business on the exterior of the Ralph’s grocery store in Los Osos. Business has already been brisk during the first few weeks at this new location, providing expanded service to members in Los Osos and Baywood.
Members can now easily see their debit and credit card SESLOC Rewards points on the dashboard of the Online Banking home page. While eligible cardholders earn points on all purchases, those done with the 175 local merchants in our Local Rewards program receive 1.5x more in bonus points. Please visit sesloc.org/local-rewards to see the full list of participating businesses. Thirty-five new locations from all across the Central Coast have been added recently.
May you find fun moments of sunshine and relaxation during these summer months. Thank you for your SESLOC membership!
