How to Use Online Business Bill Pay

Business Bill Pay has the following tabs:

• Payment Center: The main hub of Bill Pay, where you can manage contacts and payments, enroll in eBills, and set up reminders.
• Add a Bill: Add contacts and bills to the Payment Center.
• Bill History: View payments and upcoming bills.
• Manage My Bills: Add, update, or delete automatic payments, set up reminders, and update or delete billers.
• My Accounts: View linked checking accounts.
• Administration: Add an authorized user or who can access Business Bill Pay and contact Customer Service on behalf of your business.
• Messages: Send and receive messages with Bill Pay Customer Service.

Your billers can include any merchant, biller, or individual. In the Payment Center, which is the main hub of Bill Pay, click on Add a Company or Person.

Adding a Company

1. Select the Add a Bill tab.
2. Select Company, and continue.
3. Enter the company’s details:
   • Bill Pay has a database of common service providers. Simply enter the name of the company and hit search. If the company exists in the database, you will simply be asked to provide and confirm your account number and biller zip code. For your convenience, you may also assign a nickname to the account for how it will appear on the Payment Center dashboard.
   • Select enter all the information for your bill to manually enter the company’s name, billing address, and phone number, as well as your account number. For your convenience, you may also assign a nickname to the account for how it will appear on the Payment Center dashboard.
4. Select Add Bill.
5. You will receive a confirmation notification and email, and the contact will be added to the Payment Center dashboard.

Adding a Person

1. Select the Add a Bill tab.
2. Select Person, and continue.
3. Enter the person’s details:
   • Bill Pay utilizes a database of publicly searchable phone numbers to match your recipient’s name and mailing address. Enter the phone number and hit search. If there is a match, confirm the information is accurate. If there is no match, you will be prompted to enter their information manually.
   • Select enter all the information for your bill to manually enter the person’s name, address, and phone number. For your convenience, you may also assign a nickname to the account for how it will appear on the Payment Center dashboard.
4. Select Add Bill.
5. You will receive a confirmation notification and email, and the contact will be added to the Payment Center dashboard.

Select the Manage my Bills tab to manage, update, or delete your contacts:

• • Add an automatic payment — Schedule recurring payments. If an automatic payment has been added, you will see options to update or delete that automatic payment.
  • Add an electronic version of my bill — Enabling E-Bills allows your contact to submit your bill automatically and electronically to Bill Pay. This service may not be available if your contact does not participate in the program.
  • Set up reminders for this bill — Schedule reminders to notify you when the bill is due, if bill is not paid by the due date, and when payment has been sent out.
  • Update biller information — Edit or update your contact’s billing information.
  • Delete this biller — Remove the payee from the Payment Center.

1. In the Payment Center tab, select Add/Manage Groups in the dashboard.
2. To create a new group, enter a name (such as Insurance or Utilities) and select Add Group.
3. By default your contacts will be assigned to the Undefined Billersgroup. Click on the drop-down to select and assign your contact to a group.

Enabling E-Bills allows your contact to submit your bill automatically and electronically to Bill Pay. This service may not be available if your contact does not participate in the program. Simply select the Manage my Bills and add an electronic version of my bill. Your eBills will appear in the Payment Center.

Bill Pay sends payments electronically whenever possible, otherwise a check will be printed and mailed.

Scheduling a Payment

1. Select a contact in the Payment Center dashboard.
2. Enter an Amount manually, or select Add Invoice to notate an invoice number, amount, any discounts, and a description. Multiple invoices will be automatically calculated and inputted into the Amount field on the dashboard when you hit Save. Select Edit Invoice to change or delete an entry.
3. Enter the Pay Date. Please note that dates on the calendar marked in blue are available for processing.
4. Repeat steps to set up payments for any additional contacts.
5. Select Make Payments and review.
6. Submit, or make any necessary changes.
7. Your payment confirmation screen will list payment details and provide a confirmation number.
8. View payments in the Bill History tab, or download a file for your records.

Scheduling a Recurring Payment

1. Select the Manage my Bills tab.
2. Select a contact from the drop-down.
3. Select Add an automatic payment.
4. Select your Pay from account form the drop-down.
5. Enter the Payment Amount.
6. If the final payment will be different, such as on a loan, make your selection and enter the final payment amount.
7. Enter the date for the first payment.
8. Select the Payment frequency from the drop-down.
9. Add scheduling parameters — the payment can recur indefinitely until you manually make a change, for a certain number of payments, or to recur until a specified date.
10. Opt in to any email notifications.
11. Save changes to confirm.

Edit or Cancel a Payment

You can edit or cancel payments that have not processed.

1. Select the Bill History tab.
2. In the Action column, pending payments will display the option to Change or Delete.
3. Make your selection, and confirm.

Edit or Cancel a Recurring Payment

1. Select the Manage my Bills tab.
2. Select a contact from the drop-down.
3. Make your selection from the list of options. Multiple recurring payments will be numbered in the order they were added to the system.
   • Update automatic payment: make any changes.
   • Delete automatic payment: cancel payment schedule.
   • View automatic payment: view payment schedule details.

1. Select the Administration tab.
2. Enter the personal information for your authorized user.
3. Choose their level of access:
   • Level 1: The primary user. The Level 1 User is the only user who has the authority to change the business information. The Level 1 User is the only user who can add Level 2 Users to Business Bill Pay, and they can add Level 3 Users as well. When Level 2 Users add new users or payment accounts, the Level 1 User’s approval is needed before these changes take effect. If the Level 1 User has approvals pending, one or more approvals sections appear near the top of the  Administration tab.
   • Level 2: The Level 2 Users can add only Level 3 Users.
   • Level 3: The Level 3 Users cannot add authorized users to Business Bill Pay.
4. Set up user name and password.

Bill Pay Reminders offer peace of mind by alerting you with an email when a payment is due, when a payment has been sent, and if the bill was not paid by the due date. Your reminders will also appear as a list on the right side of the Payment Center.

1. Click Reminders under the contact you wish to set up an alert for.
2. Enter the Typical Due Date.
3. Enter the Typical Amount Due.
4. Select the frequency that you receive the bill.
5. Select how far in advance of the due date to send the reminder.
6. Elect your email alert options.
7. Click Send Reminders.

Details about your reminder will appear when you click Reminders under the contact you set it up for. You can change or cancel at any time by selecting Change Reminders or Stop Reminders.