FAQ: Online Banking Upgrade

On February 22, Online Banking will automatically transition to the new platform. Current SESLOC Online Banking users will not need to fully “re-register”. Instead, you will login with your current Online Banking username and password. You will be asked for one piece of identifying information (SSN, Date of Birth, etc.) to confirm your identity, and you will also be prompted to change your password.

Your username and password for Online Banking will be the same when you first log in, however, you will be required to change your password once authenticated. Please take note of your current username as you will need that to sign on for the first time on the upgraded platform. Please see https://www.sesloc.org/passwords for tips on making and managing secure passwords.

If you currently have a combined profile with your Consumer and Sole Proprietorship account, use the same login and password to log in on February 22. You will land on a dashboard with all your Consumer account information. To view your Sole Proprietorship account, click the Profile icon in the top right (or tap Menu on the mobile app). If you’d like to transfer between your Sole Proprietorship and Consumer accounts, you may do so using the Member to Member transfer feature.

Yes, you will need to have the newest version of our app once the upgrade is complete. Apple users must update their mobile app to access their accounts after the upgrade. Android users will need to download our new app. The current app version will no longer work once we start the upgrade. You may need to delete and reinstall the app if you are seeing the old app login screen and/or getting a server connectivity error.

Biometrics will not be available the first time you log into the new app. Once you login the first time, you will then be able to enroll in fingerprint or facial recognition during the next login.

The upgraded SESLOC Online Banking experience will be available on Wednesday, February 22, 2023 by end of day.

• Bill Pay will be unavailable beginning February 13, 2023 through February 22, 2023. Payments arranged before this downtime will go out as scheduled during this downtime window, however, you will not be able to add, edit, cancel or schedule any payments during this time.
• All services in Online Banking and the SESLOC Mobile App will be unavailable from the morning of February 21, 2023 through the early afternoon of February 22, 2023 to allow for the transition. We will share the exact timeframe in the coming weeks.
• Intuit Express Web Connect may be unavailable up to five (5) business days after the transition, which is February 22, 2023 through March 1, 2023. During this downtime, you may manually export data to Intuit products.

Our new Online Banking platform has an improved look and feel, plus includes new features to make digital banking easier:

• Credit Score (Powered by SavvyMoney) –View your credit score and a detailed credit analysis to stay on top of your financial health.
• Savings Goals –Set a goal to save for a new home, college education and more.
• Card Controls –Activate a card, report as lost/stolen and request replacement cards. 
• Customizable Dashboard –Arrange your home page to manage your finances the way you want.
• Powerful Search –Quickly search and find past transactions, transfers and more.
• En Español– Easily toggle between English and Spanish versions.
• Personal Finance Manager– New and improved tools for tracking and visualizing your money across all of your financial institutions.
• Bill Pay – Schedule payments to be sent any date you wish, not just the due date.
• Live Chat– Talk to us in real-time from Online Banking, just like you would on sesloc.org.

Most Online Banking features will be available on the new platform. You will be able to easily make transfers, access statements, view transaction history, make deposits and view account documents. The features and services that are changing includes:

• Bill Pay and eBills will be replaced with a new service. All of your current payees will be available when you use Bill Pay in the new service. Additionally, all recurring payments, except for eBills, will remain in place. If you use eBills, please note that after the transition, you will need to re-enroll in the service.
• Alerts will be replaced with a new service. Your current settings will not migrate to the new platform.
• Financial Tools will be replaced with a new service. The display of your historical transaction data will not migrate to the new platform.
• CardSwap will no longer be available.

Please continue reading to see how you can prepare for the transition to these new, updated, or replacement digital services.

All of your accounts and scheduled transfers or payments will remain in place, including Member-to-Member transfers. You will need to set up or re-enter information for select services once the new Online Banking platform is live. These services include Alerts; Bill Pay eBills; and Personal Finance Manager (to sync up your external financial accounts); and Shared Access to authorize access to your account for other users. Members who use these services will receive further information as we get closer to the launch date, but we encourage you to review your current settings now for a smoother transition:

• Bill Pay eBills– Review and make a secure log of your current eBills payees, plus the login credentials on the payee’s website. Some examples of common payees include: PG&E, SoCalGas, Waste Management, and Charter.
• Alerts– Our new system will have new and improved Alert options, but you may want to make a list of your current settings.   
• Financial Tools– Review any historical information you have now, as the new system will not be able to load any transactional data you have in there now. You will also need to re-link any other financial institutions you have previously linked.
• Account Tile Nicknames – You will need to rename your accounts, as the new system will not load names you have set in the current system.
• CardSwap– A new solution for managing card subscription payments will be added to Online Banking in the future, but will not available at the February 22 launch. If you are issued a new SESLOC Visa debit or credit card, remember to edit your card information within digital wallets or with your subscription service vendors, like Amazon, Netflix or Hulu.

PRO TIP: Make a list or take a screenshot of your current settings, so that you can quickly rebuild them in the new system.

Here are some simple things consumer (personal accounts) and business members can do:

1. Ensure your Contact Information is up-to-date. We must have your current number on file for you to successfully receive a secure access code when you log into the upgraded system the first time. In Online Banking, go to Settings > Update Contact Info. Check your postal mailing address, email address and phone number. Or call us at (805) 543-1816 to make a change. Your up-to-date information also ensures you receive important communication leading up to the launch of our new platform.
2. Memorize your current username and password. You will need to know your username on our new platform to ensure a seamless upgrade. We DO NOT recommend saving your Online Banking credentials in your browser. See more password tips at sesloc.org/passwords.
3. Turn on auto-updates for the App. Auto-updates ensure you automatically receive the newest version of our app when it is released, making login easy! Note: Auto updates only apply to Apple devices; Android devices will need to download the new app.
4. Some features will need to be reset or rescheduled with the new system. See below for Bill Pay details.
5. Watch for more communication. Get the information you need for a smooth transition and keep an eye out for our tutorial videos and more.

Yes, with the launch of the new Online Banking platform, we are transitioning to a new Bill Pay and eBills service provider, which is more streamlined and more convenient for you. Good news! Soon, you’ll be able to choose what date your bill payments are sent.

All current payees will be available when you open Bill Pay in the upgraded Online Banking system — there is no need to set these up again. Additionally, all recurring payments, except for eBills, will remain in place. You will need to re-enroll any eBill payees. See chart below.

Bill Pay is the service in which, through your SESLOC Online Banking credentials, you can pay your bills. Business Bill Pay is the same service, but offered for SESLOC Business Members. 

eBills are electronic versions of paper bills. An eBill arrives from a biller into your Bill Pay account service the same way a paper bill arrives from a biller into your mailbox.

If you currently have a combined profile with your Consumer and Sole Proprietorship account, use the same login and password to log in on February 22. You will land on a dashboard with all your Consumer account information. To view your Sole Proprietorship account, click the Profile icon in the top right (or tap Menu on the mobile app). If you’d like to transfer between your Sole Proprietorship and Consumer accounts, you may do so using the Member to Member transfer feature.

EFFECTIVE FRIDAY, FEBRUARY 17: All previously scheduled electronic payments will be debited from your account ONE DAY EARLIER than they would have been debited in the former Bill Pay service. Example: If your electronic payment was scheduled to be sent on Wednesday, February 22, it will now be debited from your account on Tuesday, February 21.

RECOMMENDED ACTIONS:

• Log onto Online Banking and confirm you have sufficient funds to clear your scheduled payments. Make a transfer to your checking account if needed. 
• After the transition on February 22, you will be able to log in to Online Banking and edit, add, cancel or schedule new payments. If you have eBills, you will need to re-enroll each payee.

• You may also call us at (805) 543-1816 or visit any branch with questions. Please note we are closed on Monday, February 20 in observance of federal holiday Presidents’ Day. 

IMPORTANT: If sufficient funds are not available in your checking account, we will process the transactions based on the overdraft options you have agreed to and are available. This includes use of your Share Savings Account, your pre-established Overdraft Line of Credit, or Courtesy Pay (at our discretion), in accordance with your account terms and conditions or credit agreement. If you have overdraft protection on your checking account, your request for the Bill Payment transfer out of your checking account will be considered a request for an overdraft transfer or loan advance if it is needed to complete the transaction. Overdraft protection will be handled in a manner consistent with the overdraft services you previously requested and have available at the time.

With our newly upgraded Online Banking service, your eStatement enrollment status may have been reset to paper statements. If you had previously enrolled in eStatements for a loan or Visa credit card account, and wish to continue receiving eStatements, please log in to Online Banking and select your preference by navigating to More Options > Documents and Statements. Your enrollment status will now be applicable to all of your loan accounts. You may also call us at (805) 543-1816 or visit any branch to enroll. There is no additional cost to you to receive the paper statement. Both paper statements and eStatements are a free service for Personal and Business SESLOC loan accounts.