For the fourth time in five years, SESLOC has been recognized by the leading member experience solution company as one of the top credit unions for customer experience in the United States. MemberXP, the largest provider of credit union direct member feedback via research in the country, honored SESLOC with a 2025 Best of the Best Award for Most Reliable Staff.
The 2025 MemberXP awards are based on data from over 2.6 million reference points from the experiences of over eight million members from over 130 credit unions. To earn a Best of the Best award, a credit union must rank within the top 25% of all those surveyed during a calendar year. Only the highest-performing credit unions on the MemberXP platform are acknowledge based on specific and rigorous criteria.
In 2024, SESLOC was recognized by MemberXP for having the Most Appreciative Staff. SESLOC also previously earned Best of the Best awards for the Best Loan Experience and the Best Transaction Experience.
“SESLOC is honored to be recognized by our industry as having the Most Reliable Staff among credit unions in the United States,” says Vincent Delgado, Education Outreach Manager. “Every day, our team members in branch and contact center are focused on providing the highest level of service. Our team earning recognition for the second straight year speaks to our dedication to providing results for our entire membership.”
A service of CU Solutions Group, the MemberXP platform empowers credit union members to provide direct, real-time feedback on their experience in-branch, through contact centers, and online. Serving credit unions in the United States and Canada, MemberXP gathers data using member mystery shoppers and surveys to understand the overall experience and provide direct feedback. The platform tracks specific experiences, such as applying for a loan, using online banking, or opening a new account, and turns the qualitative data into actionable quantifiable information for the credit union.
